Its very sad that Anovos is the one’s that have the license to make these high end prop replicas. They have a reputation for being super, ultra late in delivering their products and in my opinion, the end product does not justify the immensely long wait time, their shipping prices are ridiculous, and require signature upon delivery (which they will not wave), and their customer service is atrocious. I have bought many pieces of costume replica’s from them, but the last one was a very bad experience. I bought a Captain’s Dress Uniform replica from Nemesis, and they sent me the wrong one, an Officer’s dress Uniform. I happened to be on vacation from work that week, so my purchase was planned out ahead of time so I would be home to take delivery because of the signature. I asked the them to wave the signature for the replacement uniform so I would not have to pick it up from the UPS store, since it was their mistake in the first place (and I would not have to miss work), and they would not do it, I asked them to rush deliver the new Uniform, so it would get there on my week off, which they would not do either, and said that it was going to take about 3 weeks to get the uniform that I originally paid for, so an extra 3 weeks on top of the 2 week delivery time already. So I just asked for a refund, which they were “happy to do”. It took 4 months to get a refund from them. Luckily my credit card company took the charge off my account, and disputed it directly with them, but it took them 4 months to straighten it out. They did not reply to any of my, or the credit card company’s emails until they were ready to default.
I guess the reason why I am putting this out there, is so people know the worst case scenario when dealing with this company. I would pay the $500 hands down if it was in front of me at a convention or something, they make wonderful products, but their business model is not conducive to a fan base that spends literally hundreds of dollars and expect good products, and good customer service.